All posts by Chandima.Wasalathantri

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There is a surge nowadays on number of companies are integrating offshoring into outsourcing strategies. From the fundamental business perspective, it is a wise decision to use resources if there are better trained or less-expensive resources are available elsewhere. Meanwhile, the experience of many of the international firms that are successful in offshoring have shared the happy experience of […]

Finance and Accounting

The use of finance and accounting outsourcing (FAO) continue to rice throughout the world. The FAO market, has increased steadily since 2000. Eric Krell explains, March 2007 IDC (Interactive Data Corporation) report forecasts that the global FAO market will exceed $47.6 billion in 2008. United States is the largest segment of the FAO market. But the fastest growing […]

Internet of Things

The Internet of Things (IoT) is modeling the way we play, live and work. And it is high time to transform the way businesses operate again considering the differences of competitors, survival and progression with-in the years to come. With improved technology, the ability to observe and respond to the surrounding environment, IoT adds tremendous value for decision making in a […]

Human Resources

There are a number of reasons to why firms want to outsource Human Resource (HR) activities. Similar to other functions it is evident that this is due to the demand for increased productivity, profitability and growth. Apparently, this move pushes organisations to examine own internal HR processes, at both the strategic and operational level and consider outsourcing internal services. Reason Many researches say HR outsourcing […]

Customer Service

Customer service is simply the support an organisation offers its customers before and after buying a product. It should enable the customers have an easy and pleasant experience with the organisation and it is surely the promise company brand makes to the customer. Based on price or brand, in the past, customers chose which companies they did business with […]


Marketing can be defined as the action or business of promoting and selling products or services. As American Marketing Association explains “Marketing is the activity, set of institutions, and processes for creating, communicating, delivering and exchanging offerings that have value for customers, clients, partners, and society at large”. Traditional vs Digital Marketing vs Modern Marketing  Traditional marketing […]


Corporate leaders always consider increasing sales and decreasing costs are two of the most effective ways to increase profits and build shareholder relationships. Outsourcing as explained in previous chapters is a common practice to reduce costs, boost sales and focus on core competencies. Outsourcing the field of sales function is equally effective as the other services of an […]

Research and Development

Globalisation and market dynamics are causing more and more companies to review all aspects of their business efficiency, including research and development (R&D). Companies have become increasingly market-driven and change of technological need has risen excessively during the last decades. Due to the pace of the market change R&D spending has also surged. James Golver […]